Non-Australian customers please visit: https://ride.vision

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SUPPORT

What is Ride Vision?

Ride Vision is a technology company that has built the first ARAS (Advanced Rider Assistance System), this system ensures that rides can ride safely in the knowledge that threats will be conveyed to them in real time.

How does it work?

Footage is transmitted through two HD cameras which are mounted on the motorcycle to an ECU and an algorithm detects any threats around the motorcycle.

Should a threat be detected, the LED alert indicators mounted on the mirrors notify the rider of the threat and where it is coming from in real time.

What type of motorcycle will it fit?

The product with fit any motorcycle or scooter whether new or old.

What is the price?

The price of the product is very affordable and can be found here.

Where can I buy it?

You can purchase the product from the Ride Vision Australia website or alternatively through one of the local dealers and retailers. For a list of dealers and retailers please click here.

What is in the box?

In each box you will find 2 cameras, cables, Alert indicators, main unit (ECU), installation accessories and the user manual.

What is the power source?

As the system uses less power than a mobile phone, it is connected to the battery of the motorcycle.

Does it record videos?

Yes it does. Rides are recorded in a continuous 3 hour loop and can be downloaded by simply connecting the App to the main unit via WiFi.

Does it support SD Cards?

In the future, yes. You will be able to insert a MicroSD card to the MicroSD card slot and have increased storage space to store more videos.

Is it waterproof?

Yes, all the parts of our product are IP69K certified. This means they can sustain rain, and high-pressure water jets or high-temperature steam (for when you clean your motorcycle).

How big is it?

Each camera is 38x38x57mm, the main unit is 82x67x39mm, smaller than your mobile device.

Will it work at nighttime?

Yes, the system can identify and provide alerts about threats even at night

Why do I need a subscription?

By having a current subscription you will ensure that you have the most current software and receive updates to your unit as they are released. Non subscription users will receive periodic security updated and bug fixes only.

What is the warranty period?

You will receive a 12 month warranty on the product.

How do I contact support?

Please email us at support@ride.vision with your query. Alternatively click here.

What type of alerts are available?

The system alerts are Forward Collision threat (when the system identifies imminent threats based on the objects moving in front of you and the trajectory of your ride), Blind Spot alert (a vehicle in your dead zone is passing you, crucial when overtaking cars) and Distance Keeping (you are much too close to the vehicle in front of you. We get it that a bike can be closer to a car than another car, but this alert means you’re dangerously close!). Those alerts only activate when you are driving, so it won’t bother you when you stand at a stoplight or are stuck in traffic.


Coming soon: Emergency Call/Text (setup who to contact in case of emergency), Forward-Left & Forward-Right Collision Alert, Enhanced Video (automatically add ride stats and data onto video), extensive ride stats, and more.

Are there visual / sound alerts?

All alerts are visual. Our testing highlighted that visual alerts help riders to become more aware of the threat without being distracted by the actual notification.

What is the system alerting from?

The system issues alerts when it encounters potential collision threats from any type of vehicle.

We focussed on alerts pertaining to vehicles as they account for 99% of motorcycle accidents.

Are the alerts customisable?

Yes, you are able to tailor the alerts through the mobile app to fit your riding behaviour and preferences. There are 3 sensitivity levels for frontal alerts, High being an alert farther from the vehicle in front of you, with Low allowing you to get much closer to the vehicle in front of you before the alert is activated. This allows you to chose the riding style that suits you.

Where can I have the product installed?

For a list of installers click here

How much will installation cost?

Between $100 and $200 depending on the State and installer

Can I move the product to another motorcycle?

Yes you can, however we recommend that this is done by an approved installer.

Will it damage my motorcycle?

Definitely not as the product can be attached to the motorcycle with automotive grade stickers, so no drilling or removing parts is required

Why do I require the mobile App?

The mobile app is required to perform the first set up of the system. It will then be used to update the firmware in the unit and to receive all the latest updates and alerts that we are developing. You will also require the app for your ride data and recorded videos.it also provides another layer of security as it ensures that you are the only one with access to the data and system.

What platform is it available on?

The mobile app is compatible with both iOS and Android mobile devices.

How does it connect to my phone?

Whilst the app connects via Bluetooth, however to download your videos you will be asked to connect to the units WiFi network as it is the only way to transfer large files quickly.

What data can I see?

You will be able to see your last rides in the home page and will include information such as a map of your ride as well as the speed, distance, lean angle and number of alerts send through to you during the ride. There is also a “stats” screen which will provide you with your ride summary broken down by week/ month/ year.

This is a cumulative report which shows you how many alerts you received during the time period, the type of alert as well as the total distance together with your average and maximum speed.

How do I download my videos?

Your motorcycle will need to be turned on as you are required to power the main unit. Open the mobile app and click the “videos” tab. Select the video you would like to download and connect to the main units internal WiFi network in order to commence the download of the selected video to your mobile device. Once complete you can disconnect from the WiFi.

Is my ride data safe?

Absolutely, we ensure that only you have access to your data and work according to GDPR and privacy regulations. We DO NOT share personal ride information with any 3rd party.

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